AHAKARO SAFARIS Cancellation & Refund Policy
At Ahakaro, we strive to provide unforgettable safari and travel experiences in Uganda. Because organizing safaris involves securing non-refundable third-party bookings (such as Uganda Wildlife Authority permits, vehicle logistics, and lodge reservations), we enforce a strict but fair cancellation policy.
- Booking and Deposits
- To secure a booking, a deposit of 30% of the total safari package cost is required.
- The remaining balance must be cleared at least 30 days prior to the safari start date.
- If a booking is made within 30 days of departure, full payment is required immediately.
- Cancellation by the Client
All cancellations must be submitted in writing via email at sales@ahakarosafaris.com. The cancellation date will be counted from the day the written notice is received by our team.
Refunds will be processed based on the number of days prior to departure, subject to the following charges:
- More than 60 days before departure: Full refund minus a 10% administrative fee and any non-refundable permit costs.
- 46 to 60 days before departure: Retention of 25% of the total tour cost.
- 31 to 45 days before departure: Retention of 50% of the total tour cost.
- 0 to 30 days before departure: Retention of 100% of the total tour cost. No refund will be issued.
- Non-Refundable Items
- Please note that certain direct tourism costs are completely non-refundable once booked by our agency, regardless of when the cancellation occurs:
- Gorilla and Chimpanzee Tracking Permits: Regulated by the Uganda Wildlife Authority (UWA), these permits are strictly non-refundable and non-transferable under normal circumstances.
- Internal Flight Tickets: Domestic flights within Uganda are subject to the specific airline’s zero-refund policies.
- High-Season Lodge Deposits: Certain luxury eco-lodges demand non-refundable holding deposits during peak seasons.
- Cancellation or Changes by Us
While we make every effort to operate all tours as advertised, Ahakaro reserves the right to alter itineraries or cancel tours due to force majeure events (e.g., extreme weather, civil unrest, political instability, or sudden closure of national parks).
- In the rare event that we must cancel a safari entirely, you will receive a 100% refund of all monies paid to us.
- We are not liable for any incidental expenses you may have incurred, such as international flights, visa fees, or medical vaccinations.
- Travel Insurance
We strongly recommend that all international travellers secure comprehensive travel insurance at the time of booking. Your policy should cover trip cancellation, medical evacuation, baggage loss, and travel delays to safeguard your investment.
- Processing of Refunds
Approved refunds will be credited back via the original payment method used during booking (e.g. the Visa/MasterCard gateway or Mobile Money wallet). Due to banking and payment aggregator processing times, please allow 14 to 30 business days for the funds to reflect in your account.
For any inquiries regarding this policy, please contact our team at +256 751940444 or visit us at Plot 8 Kisenyi1 Building Blue Room P.O. Box 217928 Kampala/Uganda.
