Terms and conditions

AHAKARO SAFARIS TERMS & CONDITIONS OF SERVICE Effective Date: 20 October 2026 Last Updated:  1st Sept 2026.     INTRODUCTION These Terms and Conditions of Service (“Terms”) govern the relationship between Ahakaro Safaris (“Ahakaro Safaris”, “the Company”, “we”, “us” or “our”) and any person making an inquiry, booking, reservation or purchase of tourism, safari, travel, accommodation, transportation or related services (“the Client”, “you” or “your”). Ahakaro Safaris is a tourism and safari company offering travel experiences in Uganda and other East African destinations, including wildlife safaris, cultural experiences, nature-based tourism, homestays, trekking, birding, community experiences and related travel services. By requesting a quotation, accepting an itinerary, making a payment, confirming a booking or participating in a service provided by Ahakaro Safaris, the Client acknowledges that they have read, understood and agreed to these Terms.   DEFINITIONS For purposes of these Terms: “Client” means the person or persons purchasing or participating in the Company’s services. “Company” means Ahakaro Safaris. “Booking” means a confirmed reservation for one or more tourism services. “Services” include safaris, tours, accommodation arrangements, transportation, guiding, trekking, excursions, cultural experiences, homestays, transfers, activities and other travel-related services arranged by the Company. “Supplier” means a third-party service provider used to deliver part of a safari, including lodges, hotels, airlines, boat operators, activity providers, conservation authorities and transport providers. “Itinerary” means the proposed or confirmed schedule of travel and activities supplied to the Client. “Deposit” means the amount required by the Company to secure a booking. “Force Majeure” means circumstances beyond the reasonable control of the Company.         BOOKING AND RESERVATION A Client may make an inquiry through the Company’s website, email, telephone, WhatsApp, social media, travel agents or other approved communication channels. An inquiry or quotation does not constitute a confirmed booking. A booking becomes confirmed when: The Client accepts the proposed quotation or itinerary; The required deposit or agreed payment has been received; and Ahakaro Safaris has confirmed the relevant services. All bookings remain subject to availability until confirmation. Certain services, including accommodation, permits and special activities, may require advance payment and confirmation from third-party suppliers. The Company reserves the right to decline a booking where it is unable to provide the requested services safely, legally or professionally. QUOTATIONS AND PRICES All quotations issued by Ahakaro Safaris will specify, where applicable: Number of travellers; Travel dates; Accommodation category; Transportation; Activities; Meals; Park fees; Permits; Guide services; Transfers; Included services; and Excluded services. Unless expressly stated otherwise, quotations are valid only for the period indicated on the quotation. Prices may change before booking confirmation because of: Accommodation rate changes; Government taxes; National park or conservation fees; Permit price changes; Fuel price changes; Currency fluctuations; Supplier price changes; or Other unavoidable operational costs.   Once a booking has been fully confirmed, the Company will make reasonable efforts to maintain the agreed price, subject to circumstances outside its reasonable control and applicable supplier or government charges. PAYMENT TERMS The payment schedule applicable to each booking will be communicated in the quotation or invoice. Unless otherwise agreed in writing, the Company may require a deposit to confirm a booking, with the remaining balance payable before the commencement of the safari. The Company may specify different payment requirements for: Gorilla trekking permits; Chimpanzee trekking permits; Special accommodation; Group bookings; Peak-season travel; International bookings; or Services requiring advance supplier payment. Payments may be made through approved methods communicated by Ahakaro Safaris. Any bank charges, transfer charges, currency conversion costs or other transaction fees shall be handled according to the payment instructions provided by the Company. Failure to make payment within the agreed period may result in cancellation or release of services that have not yet been secured. INCLUSIONS AND EXCLUSIONS The Client’s quotation and confirmed itinerary shall specify the services included in the safari. Typical inclusions may include: Accommodation; Meals specified in the itinerary; Safari transportation; Professional driver-guide; National park entrance fees; Game drives; Boat cruises; Airport transfers; Activities specifically stated in the itinerary; and Other services expressly listed in the quotation.   Unless expressly stated, the following may be excluded: International flights; Domestic flights; Visa fees; Travel insurance; Personal purchases; Alcoholic beverages; Laundry; Tips and gratuities; Telephone and internet charges; Personal medical expenses; Activities not included in the itinerary; Excess baggage charges; and Other personal expenses. The Client should carefully review the quotation before making payment. CANCELLATION BY THE CLIENT A Client wishing to cancel a booking must notify Ahakaro Safaris in writing. Cancellation charges may apply depending on: Date of cancellation; Amount already paid; Accommodation cancellation policies; Permit conditions; Supplier cancellation policies; Seasonality; and Other costs already incurred by the Company. Where a supplier has imposed a non-refundable charge, that amount may not be refundable to the Client. The Company’s quotation or booking confirmation may contain specific cancellation conditions applicable to that particular trip. Where no special cancellation schedule has been agreed, the Company may apply reasonable cancellation charges corresponding to the costs incurred and commitments made on behalf of the Client. CANCELLATION BY AHAKARO SAFARIS Ahakaro Safaris reserves the right to cancel, suspend or substantially modify a service where necessary because of: Safety concerns; Government restrictions; Closure of a destination; Severe weather; Natural disasters; Civil unrest; War or security threats; Supplier failure; Serious operational difficulties; or Other circumstances beyond the Company’s reasonable control. Where the Company cancels a confirmed service for reasons within its control, it will make reasonable efforts to provide an appropriate alternative or applicable refund in accordance with the circumstances and the Company’s contractual obligations. Where cancellation results from Force Majeure, the Company’s obligations shall be determined according to applicable law, supplier terms and the circumstances of the event. AMENDMENTS AND CHANGES TO ITINERARIES Safari itineraries are prepared carefully but may require reasonable changes. Changes may arise from: Weather; Road conditions; Wildlife movements; Park regulations; Accommodation availability; Flight schedules; Vehicle problems; Security concerns; Government directives; Conservation requirements; or Other unforeseen circumstances. Ahakaro Safaris will make reasonable efforts to preserve the overall character, quality and purpose